Sales FAQs

Dealership FAQs: 

Q: Do you have 2023 models available?
A: Yes, check out our New Inventory online or in-person to shop our selection of 2023 models today!

Q: Do you sell used vehicles?
A: Yes, Phillips Toyota has a wide selection of used vehicles! You can also shop our Toyota Certified Used Inventory!

Q: How can I value my trade?
A: Easily start the process of trading in your vehicle with our Value Your Trade tool on our website!

Q: Does Phillips Toyota offer a college graduate rebate?
A: If you've obtained a degree within the last two years, you may qualify for the Toyota College Graduate Finance Program, featuring a $750 rebate toward the purchase or lease of select new Toyotas through Phillips Toyota and Southeast Toyota Finance (SETF).

Q: What is Toyota Safety Sense™ (TSS)?
A: Toyota Safety Sense™ is a bundle of active safety features standard on many Toyota vehicles. These innovative features are designed to help protect you and your passengers from harm as well as help offer peace of mind to your drive. Toyota New Car Inventory with TSS safety features are now available at Phillips Toyota!

Q: What is the Toyota Complimentary Family Plan?
A: This plan consists of a powertrain warranty, maintenance, rental cars, and more! Ask your sales rep for additional information, visit our website, or call us at 352.728.2030.

Q: How does the "90 days to first payment" promotion work?
A: Phillips Toyota and SET Finance are excited to offer qualified buyers 90 days to make their first payment on all new Toyota and Scion vehicles! Eligibility: All new vehicle purchases financed for up to 72 months in Tier 1+ through Tier 2. Please contact our Finance Department at 352-728-2030 with any questions, or come into our showroom and speak with one of our sales people.

Q: Can I purchase a car online?
A: Yes! Visit express.phillipstoyota.com to view our inventory and purchase directly online (powered by Roadster!)

Q: Does Phillips Toyota offer business options?
A: The many flexible programs available from Toyota Business Solutions available at Phillips Toyota can help you obtain the Toyota or Scion vehicles your business needs with the financing option that's right for you. 

Q: Do you have a team member that speaks Spanish?
A: ¡Sí! ¡No dude en visitarnos y los miembros de nuestro equipo de habla hispana estarán encantados de ayudarle!

Q: What kind of financing do you offer?
A: Customer satisfaction is our top priority, so our finance department is committed to helping the finance process go as smoothly as possible. One of our financiers will sit down with you to go over all your options from leasing to buying. We’ll make sure to explore a variety of different possibilities before locking in a great rate for you.

Q: Can I finance a used car?
A: Yes! Should you decide to finance all or a portion of your vehicle purchase, our Financial Services Managers are here to assist. With over 100 years of experience, our Financial Services team utilizes a number of competing lenders, most notably Southeast Toyota Finance, to ensure you secure favorable terms and conditions for your vehicle loan.

Q: What are the Covid safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Due to the nature of the situation, feel free to contact us for more information on current guidelines!

Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitors comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!

Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Get Pre-Approved form or feel free to call our Finance Center.

Q: What should I look for when test driving a car?
A: Our team recommends making a checklist that includes features that will be beneficial for you and your driving experience. Some features to keep in mind are comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.

Q: I'm interested in a new car but want to first see the potential monthly payments. Can Phillips Toyota help with this?
A: Yes! Utilize our "Car Payment Calculator" tool to learn more about your potential monthly car payments!

Q: I'm unsure which Toyota vehicle is best for me, would Phillips Toyota be able to help with this?
A: Yes! Visit our "Model Showroom" page to explore our different Toyota vehicles to decide which is best for you!

Q: Does Phillips Toyota offer specials or incentives on new vehicles?
A: Yes, we do! Check out our "New Toyota Specials" page to learn more about the incentives we are currently offering!

Q: Do you offer car reviews and comparisons?
A: Yes, we offer Toyota model reviews and comparisons for you to see which is the right Toyota for you! Check out our reviews and comparisons online today.

Q: Do you have cars under $15K?
A: Yes, we have a variety of amazing used vehicles that are priced $15k and lower!

Q: I'm looking to trade my car in, do you have a tool I can use to look up my vehicles worth?
A: Yes! We have a Value Your Trade tool right on our website you can use to get an immediate market value prior to trading it in.

Q: Do you have a budget friendly inventory?
A: Yes! You can check out our used inventory under $12,000 right on our website under the Used Inventory tab located in the site navigation.

Q: What's the difference between used and certified pre-owned vehicles?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.

Q: Do you sell electric vehicles?
A: Yes, we offer EVs. Check out our electrified Toyota on our alternative fuel page.

Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.

Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.

Q: Can I have a third-party mechanic inspect the car before buying?
A: We encourage transparency and want you to have confidence in your purchase. You can arrange for a third-party inspection at your own expense before finalizing the deal.